Returns and Exchanges

Returns Policy


We know that occasionally a purchase isn't quite what you hoped for, or you realise it doesn't quite go with the design of your room etc.

Therefore we offer the following:

• 30 Day Money Back Guarantee
120 Day Product Exchange

So if you decide you don't want a product, you have 30 days from the delivery date to return it for a full refund. We ask that you ensure the item is unused, in its original packaging, uninstalled, and suitable for re-sale.

When sending it back to us, please ensure you do not write or stick anything on the product box itself. Please note that we do not cover the cost of returning unwanted goods.

**This doesn't apply to 'made to order', 'bespoke' or 'specials' which unfortunately can't be returned**

Once the 30 day returns period has expired we can still offer an exchange for something else for up to 120 days (after the delivery date). We will take your unused, uninstalled, boxed items back as a credit against an alternative

Simply call our friendly customer care team on 01803 450330, or email us on, and we'll be very happy to provide assistance.

We reserve the right to refuse cancellation of the order or charge a restocking fee equal but no greater than our costs incurred due to the cancellation or refund

Damaged Products

If your product arrives damaged, please notify us of any problems within 2 workings days of receipt of items. Great Rads can not be held responsible for damages or missing items reported after this time.