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Returns / Cancellations

Returns / Cancellations

Under the distance selling regulations you have the legal right to cancel your order within 7 working days from the day after receipt of the goods (with the exception of special order items).

In the first instance please can you contact us and we will arrange the necessary details. Our details are:

enquiries@greatrads.co.uk

or

01803 450330

We will arrange to get the product collected, and if there is any additional collection charge will let you know at this point.

Any goods you wish to return which aren't faulty or weren't damaged before you received, checked and signed for the goods will be charged a standard re-stocking fee of between 25% - 50% of the total sale value of the specific goods being returned (depending on the manufacturer). In the case of special order items which are not normally kept in stock by either ourselves or the manufacturer of the radiator, a varying procedure will come into effect depending upon the radiator(s) and the manufacturer in question.

Goods arriving damaged:

Any items which arrive cosmetically damaged will be replaced free of charge, as long as they are reported to us within 2 working days from the time you sign for your order. Sorry, we cannot accept returns for damaged items, which you have failed to report to us within 48 hours of signing for your product. This is a rule put in place by our courier as outside of this timeframe it is questionable whether the courier caused any cosmetic damage to a product.

Any damaged items should be kept in their box and reported back to us within 48 hours for a replacement to be sent. Please do not fit them as it will be hard to point to where the damage happened.